How to Get Support

When escalating an issue (internally or to the vendor), include enough detail to reproduce it without guesswork.

Include this checklist

• What you expected vs what happened (one paragraph, include exact error text).

• SPX Server image tag from your docker-compose.yml (for example simplephysx/spx-server:...).

• SPX Server logs: docker compose logs --tail=500 --no-color spx-server

• Your compose file (or the diff from the recommended baseline).

• Model definition(s) and the exact steps to load them.

• MiL test or minimal script that reproduces the issue (preferred over screenshots).

• Environment: OS, Docker version, Python version, spx-python version.

• Networking details if a protocol adapter is involved (ports, host/container addresses).

Quick minimal repro template

1. docker compose up -d

2. Run pytest -k <failing_test> or run the minimal spx-python script.

3. Attach the artifacts listed above.